Quality Customer Solutions
Cloud ODMs and OEMs
Enterprise
Data Center Operators and Managed Service Providers
- CloudProx Quality: Partner Centric
Service Level Agreement Driven
Customer Solutions & Support Acceptance Plan with Service Levels built in as follows:
- Problem Registration- 1 Hour System Acknowledgement by email
- Problem Assigned- 4 Hour Email Contact Name via Partner
- Root Cause Confirmation: 24 Hours by email
- Tested Remedy – 72 Hours
- Remedy Inclusion- next minor release code and documentation
FIO Test Suite performance validation
Quality ‘TurboCharged’ Customer Solutions: CloudProx works with Partners and the End User Customer to identify key CX ‘Customer Experience’ and Application Workload speed and completion time requirements and, as well, determine the Customer’s FLASH media durability requirements. Each set of attributes get converted into a configuration specification as part of a Solution Acceptance Plan. Thereafter, CloudProx configures the custom TurboStorage enabled Linux storage solution on the customer’s reference platform and, helps the Partner validate the Customer’s desired performance given their CX and Workload needs, prior to deploying their solution into the customer’s production environment.